In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 04, 2026 - 02:00 AEST
Scheduled - Reference Number: CHG002930674

Description: Fiserv will be upgrading the operating systems of the network switch devices that make up the core network fabric at the North Ryde Data Centre (WSDC).

This change is specific to Service Leaf switches within the core network fabric.

Platform: Fiserv Core Network Infrastructure
Services: Services as listed below:

Transaction processing for Acquiring and Issuing links
Transaction processing via xTP Online
Transaction processing via xTP 2.0
Fraud Feed - Real Time and Near Real Time transactions
Card Controls
Connect Portal

Planned Start Time: Friday 4th September 2026 02:00 AEST
Planned End Time: Friday 4th September 2026 05:00 AEST

Impact Details: There may be the potential for impact to in-flight transactions, requests and access during the change. Any impacted services are expected to be successful on retry.

The failover of network connectivity, where there is the potential for impact, will occur at approximately 02:00 AEST.

Sep 4, 2026 02:00-05:00 AEST
Core Switch Operational
90 days ago
100.0 % uptime
Today
POS Connections Operational
Terminal Connections Operational
Processors Under Maintenance
90 days ago
100.0 % uptime
Today
CFS Operational
90 days ago
100.0 % uptime
Today
ANZ Worldline Operational
Fiserv Under Maintenance
NAB Operational
90 days ago
100.0 % uptime
Today
BP Operational
MPGS Operational
CyberSource Operational
EFTEX Operational
DRC Operational
Diners Operational
Crypto.com Operational
VISA Operational
Mastercard Operational
AMEX Operational
EFTPOS Operational
MTT Operational
90 days ago
100.0 % uptime
Today
BHN Operational
Gratifii Operational
Terminal Management System Operational
Merchant Portal (Mentor) Operational
Merchant Website Operational
Data API Operational
Merchants Dashboard Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Important update on RBA surcharging changes Oct 1, 2026 00:00-00:01 AEST

Update - Dear valued customer,

On 31 March 2026, the Reserve Bank of Australia published its final conclusions on the Review of Merchant Card Payment Costs and Surcharging. We want to ensure you are informed of the change most relevant to your business.

What is changing:
From 1 October 2026, businesses will no longer be able to add surcharges to Visa, Mastercard or eftpos card payments for customers. American Express, JCB and UnionPay have aligned with these reforms and will remove surcharging from the same date.
Under the new rules, the RBA has also lowered the maximum “interchange” fees that the card schemes can set for card payment services. From 1 April 2027, a cap on foreign-issued card interchange fees will also be introduced.

What DataMesh is doing:
DataMesh will take action to remove surcharges for the applicable schemes on the evening of September 30. No action is required from you.

If you have any questions relating to these changes, please contact our Service Delivery team via surcharge@datameshgroup.com

Sep 02, 2026 - 15:00 AEST
Scheduled - Dear valued customer,

On 31 March 2026, the Reserve Bank of Australia published its final conclusions on the Review of Merchant Card Payment Costs and Surcharging. We want to ensure you are informed of the change most relevant to your business.

What is changing:
From 1 October 2026, surcharging on Visa, Mastercard and EFTPOS card payments will be prohibited. This covers debit, prepaid and credit cards . Businesses will no longer be permitted to recover card acceptance costs through a surcharge at the point of payment; these costs will need to be absorbed or reflected in advertised pricing

What is not changing right now:
This reform does not currently apply to other cards however the RBA has announced a separate public consultation commencing mid-2026 that will consider three-party card networks, including Amex. No changes to American Express surcharging are confirmed at this stage.

What DataMesh Group is doing:
We are reviewing all changes required to comply with the RBA's new framework and are working to ensure a smooth transition ahead of the October 2026 deadline. DataMesh will take action to remove surcharges for the applicable schemes on the evening of September 30. No action is required from you.

If you have any questions relating to these changes, please contact our Service Delivery team via surcharge@datameshgroup.com

Kind regards,
DataMesh Group
onedmg.com

Jun 11, 2026 - 17:14 AEST
Sep 4, 2026

Unresolved incident: Third Party Maintenance - Fiserv.

Sep 3, 2026
Resolved - Mentor service is now restored and is working as expected.
Sep 3, 17:05 AEST
Investigating - Dear valued clients,
The Mentor portal/webpage is currently unavailable. The appropriate teams are working to resolve the issue as a priority and restore access as soon as possible.

Sep 3, 16:42 AEST
Completed - The scheduled maintenance has been completed.
Sep 3, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 09:30 AEST
Scheduled - Reference Number: CHG002931876

Description: Fiserv will be performing an operating system upgrade for the Apollo Reporting platform at the North Ryde Data Centre (NRDC).

Platform: Apollo Reporting Platform
Service: Safer Payments Near Real Time (NRT) Feeds, Cyclical Report Creation

Planned Start Time: Thursday 3rd September 2026 09:30 AEST
Planned End Time: Thursday 3rd September 2026 12:00 AEST

Impact Details: Safer Payments NRT feed processing via the NRDC Apollo server will experience an outage of up to five (5) minutes from approximately 09:30 AEST as the processing is moved to the WSDC Apollo server during the change.

Safer Payments NRT feed processing will experience another outage of up to five (5) minutes as the processing is moved back to NRDC at approximately 11:40 AEST.

The Safer Payments NRT connections at NRDC will remain down between approximately 09:30 and 11:40 AEST.

In addition, there will be an impact to Apollo Cyclical Report Creation, reports that are created multiple times per day, between approximately 10:00 and 11:45 AEST. The first output files created when the jobs are run after 11:45 AEST will include all the data after the last job run prior to 10:00 AEST.

Aug 26, 17:33 AEST
Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026
Completed - The scheduled maintenance has been completed.
Aug 28, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 01:00 AEST
Scheduled - Reference Number: CHG002928653

Description: Fiserv will be implementing a program of changes to uplift the network technology at the Western Sydney Data Centre (WSDC).

This change is specific to internal Fiserv connectivity to the hardware security modules (HSMs) used by the Galaxy Transaction Switch and the FirstVision Australia platform.

Platform: Galaxy Transaction Switch, FirstVision Australia platform
Services: Transaction Processing

Planned Start Time: Friday 28th August 2026 01:00 AEST
Planned End Time: Friday 28th August 2026 05:00 AEST

Impact Details: There may be the potential for multiple periods of impact to in-flight transactions, as processing is moved to an alternate HSM and back again, during the change. Any impacted transactions are expected to be successful on retry.

Aug 24, 11:16 AEST
Aug 27, 2026
Resolved - This incident has been resolved.
Aug 27, 14:55 AEST
Update - Atlassian has confirmed that the issue was resolved as of 2:45 PM AEST.
Aug 27, 14:55 AEST
Investigating - We are aware of access issues for the Jira Service Desk solution used for our support portal. This may result in delayed response to support tickets. Atlassian have acknowledged the issue, and we are waiting for updates from them.
Aug 27, 14:37 AEST
Resolved - We experienced access issues with the Jira Service Desk solution used for our support portal from approximately 2:00 PM AEST. This may have resulted in delayed responses to support tickets.

Atlassian has confirmed that the issue was resolved as of 2:45 PM AEST.

Aug 27, 14:00 AEST
Completed - The scheduled maintenance has been completed.
Aug 27, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 00:00 AEST
Scheduled - Reference Number: CHG002928371

Description: Fiserv will be implementing a program of changes to uplift the network technology at the North Ryde Data Centre (NRDC).

This change is specific to internal Fiserv connectivity to the hardware security modules (HSMs) used by the Galaxy Transaction Switch.

Platform: Galaxy Transaction Switch
Services: Transaction Processing

Planned Start Time: Thursday 27th August 2026 00:00 AEST
Planned End Time: Thursday 27th August 2026 05:00 AEST

Impact Details: There may be the potential for multiple periods of impact to in-flight transactions, as processing is moved to an alternate HSM and back again, during the change. Any impacted transactions are expected to be successful on retry.

Aug 24, 11:11 AEST
Aug 26, 2026
Resolved - Fiserv has confirmed that the intermittent Mastercard transaction issues have been resolved. The incident happened following maintenance activity by Fiserv. Mastercard transactions are now processing normally.

Start: 6:00 AM AEST
End: 9:20 AM AEST

Aug 26, 13:28 AEST
Investigating - Fiserv have advised of intermittent transaction issues affecting Mastercard payments. The issue has been occurring intermittently since approximately 6:00 AM. Our team is monitoring the situation
Aug 26, 09:26 AEST
Completed - The scheduled maintenance has been completed.
Aug 26, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 23:00 AEST
Scheduled - Reference Number: CHG002930556

Description: Fiserv will be upgrading the operating systems of the network switch devices that make up the core network fabric at the Western Sydney Data Centre (WSDC).

This change is specific to Access Leaf switches within the core network fabric.

Platform: Fiserv Core Network Infrastructure
Services: Services as listed below:

Transaction processing for Acquiring and Issuing links
Transaction processing via xTP Online
Transaction processing via xTP 2.0
FirstVision Australia – Authorisations, access to LiteUI, CSUI and AccessPlus Customer Care, inbound and outbound APIs, Third Party APIs (Visa, eftpos, Microsoft, Google) and outbound events (Kafka)
Acquirer Services - Access to OmniPay RAM and MRV-MRD, inbound and outbound APIs, inbound and outbound events (Kafka)
Fraud Feed - Real Time and Near Real Time transactions
Card Controls

Planned Start Time: Tuesday 25th August 2026 23:00 AEST
Planned End Time: Wednesday 26th August 2026 05:00 AEST

Impact Details: There may be the potential for impact to in-flight transactions, requests and User Interface access during the change. Any impacted services are expected to be successful on retry.

The failover of network connectivity, where there is the potential for impact, will occur at approximately 23:30 AEST.

To minimise the potential for impact, Fiserv will be failing over the FirstVision Australia instances to Hot Standby (HSB) before the network failover occurs.

Aug 24, 11:08 AEST
Aug 25, 2026
Resolved - This incident has been resolved as of 16:15pm AEST.
Aug 25, 10:33 AEST
Monitoring - Merchants may experience intermittent declines with response code 91 on debit card EFTPOS transactions which was initially resolved as of 13:13pm AEST. The service disruption has started to be intermittent again since 15:10pm AEST.

This is a card issuer problem upstream that can only be resolved by the issuer themselves.

Aug 24, 16:37 AEST
Aug 24, 2026
Resolved - This incident has been resolved as of 13:13pm AEST.
Aug 24, 13:37 AEST
Monitoring - Merchants may experience declines with response code 91 on debit card eftpos transactions from approximately 12:55pm. This is a card issuer problem that can only be resolved by the issuer themselves.
Aug 24, 13:14 AEST
Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.