All Systems Operational

Uptime over the past 90 days. View historical uptime.
Core Switch Operational
90 days ago
100.0 % uptime
Today
POS Connections Operational
Terminal Connections Operational
Processors Operational
90 days ago
99.9 % uptime
Today
CFS Operational
90 days ago
99.7 % uptime
Today
ANZ Worldline Operational
Fiserv Operational
NAB Operational
90 days ago
100.0 % uptime
Today
BP Operational
MPGS Operational
CyberSource Operational
EFTEX Operational
DRC Operational
Diners Operational
Crypto.com Operational
VISA Operational
Mastercard Operational
AMEX Operational
EFTPOS Operational
MTT Operational
90 days ago
100.0 % uptime
Today
BHN Operational
Gratifii Operational
Terminal Management System Operational
Merchant Portal (Mentor) Operational
Merchant Website Operational
Data API Operational
Merchants Dashboard Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Third Party Maintenance - Mastercard Apr 30, 2026 03:00-06:00 AEST

Update - We will be undergoing scheduled maintenance during this time.
Mar 02, 2026 - 13:50 AEDT
Scheduled - Mastercard teams will perform planned maintenance on Mastercard Gateway in the Asia/Pacific (AP) Region.

Impact Description: During the scheduled window, impacted customers may experience an increase in transaction timeouts and/or failed transactions for approximately 01 minute.

Maintenance Start: 30 April 2026, 03:00 AEST
Maintenance End: 30 April 2026, 06:00 AEST

Mastercard Reference Number: CRQ000001722841
Communications Reference ID: 223248
Apr 30, 2026 - 13:48 AEST
Apr 16, 2026
Mentor email extracts failing
Resolved - The incident has been resolved.
Please logout of your current session and log back into the portal should you run into further issues.
Apr 16, 14:51 AEST
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 10:18 AEST
Investigating - Dear valued clients,

Please be advised that Mentor data extracts are not working.
The appropriate teams are acting on the issue as a priority.

If you require any urgent extracts or reports, please reach out to your escalation contacts.
Apr 15, 17:38 AEST
Apr 15, 2026
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Third Party Outage - Azure
Resolved - Between 19:17 and 19:30 AEST, a brief network disruption in our Azure environment caused some terminals to disconnect and may have resulted in intermittent transaction processing for some clients.

The issue has been resolved and all systems are operating normally.
Apr 9, 20:21 AEST
Apr 8, 2026

No incidents reported.

Apr 7, 2026
Sync delays on Mentor
Resolved - This incident has been resolved.
Apr 7, 10:34 AEST
Investigating - Dear valued clients,

Mentor data is currently delayed up to 1 hour. The appropriate teams are acting on the issue as a priority. We are expecting data to synchronize and return to normal in due time.
Apr 2, 15:21 AEDT
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
Sync delays on Mentor
Resolved - Mentor data is now in sync.
Apr 2, 07:00 AEDT
Investigating - Dear valued clients,

Mentor data is currently delayed up to 1 hour. The appropriate teams are acting on the issue as a priority. We are expecting data to synchronize and return to normal in due time.
Apr 1, 16:27 AEDT
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