Resolved -
Monitoring over the last 24 hours went well as no abnormalities were detected, incident is now officially resolved.
Jun 1, 21:23 AEST
Update -
DataMesh's platform has been operating normally since approximately 3:30 PM AEST.
The team will continue to monitor the system over the next 24 hours and provide updates as necessary.
Thank you for your patience.
May 31, 20:17 AEST
Monitoring -
Several activities to remediate this issue have been actioned throughout the day and the expectation is that there are significant improvements to transaction processing.
The team will continue to monitor the situation and provide another update once we are certain that our system is functioning at 100%.
Advice is to retry your transaction should it fail and if your transaction fails multiple times, the recommendation is to restart your terminal device and try again.
Visit our status page at status.datameshgroup.com.
Phone: 1300 02 32 82
Email: support@datameshgroup.com
May 31, 17:56 AEST
Update -
The investigations continue.
May 31, 17:30 AEST
Investigating -
DataMesh is currently dealing with an issue impacting transaction processing intermittently. Multiple teams are actively working with the relevant parties to restore this system as quickly as possible.
DMG apologises for any inconvenience this issue may be causing your business and will provide further updates, including an estimated time of resolution, as soon as they are available.
Visit our status page at status.datameshgroup.com.
Phone: 1300 02 32 82
Email: support@datameshgroup.com
May 31, 15:48 AEST